Consider that your Internet connection is shared between all the devices you have in your home. NOTE: We recommend a minimum of 2 Mbps dedicated upload speed for your recorder. Make sure the network where the recorder is connected meets the minimum requirements. NOTE: Uninstalling and reinstalling the application may remove any saved recordings within the application. Uninstall and reinstall the Night Owl HD App and check if the issue still happens.Turn the device back on and reopen the Night Owl HD App.If the device doesn't have a removable battery, press and hold the power button and volume down button for up to 15 seconds until the device resets. Ensure that your Smart Device is running the latest software.The SIM card must be inserted properly in your Smart Device (if applicable).(Make sure you have enough free space to keep the app up to date) Your Smart Device must have the latest version of the Night Owl HD App downloaded from the App Store or Google Play Store.Your Smart Device must support 3G, 4G, or 4G LTE.The coverage in your area must support 3G, 4G, or 4G LTE.Ensure your Smart Device meets the minimum requirements listed below:.If you are not sure if your recorder is properly connected to the Internet or you don’t know how to check it, please click DVR / NVR Troubleshooting. NOTE: Please make sure your Smart Device is connected to the same local network (router) as the recorder. Make sure your recorder and your Smart Device are both properly connected to the Internet.You can visit your product’s Series page at and/or doublecheck your Quick Setup Guide to verify you are using the right app. First, ensure you are using the right mobile app for your recorder.If you are experiencing playback or connection issues, such as slow video / freezing or connection failure, follow the steps below. Within the app, you should now be able to see your recorder and cameras.NOTE: The System Info tab will display the QR Code and P2P ID for your recorder. From within the Main Menu, click on Configuration / System.Access the Main Menu by left or right-clicking anywhere on the screen to make the menu icons appear.Log in to your recorder from a TV / Monitor.If the sticker is damaged or missing from your recorder, please:.Once you have scanned the QR Code, ensure the P2P ID matches what is on the support sticker on your recorder.Open the Night Owl HD App and use Owl Scan to scan the QR Code on your recorder.NOTE: If the P2P QR Code is damaged or missing, please proceed to step g. Connect to your local Wi-Fi network, on your Smart Device, and launch the application.Make sure you have installed the correct application for your system and mobile device.Ensure that your recorder is properly connected to your router with the Ethernet cable included in your package.NOTE:The P2P ID for your recorder should be on the support sticker on the top or bottom of your recorder. If the app is not connecting, the QR Code or Owl Scan isn’t working, the P2P doesn’t match the P2P in the recorder firmware or the QR Code is missing, follow the steps below. Once complete, share these login credentials with the second user so they can add the system to the Night Owl HD App on their Smart Device to begin viewing.Lastly, select which permissions you would like this user to have.Edit the second username and then create a username and password for this additional user.Left-click on Edit at the bottom of the screen.Click on User1, which is second on the list.On the left side of the screen click the Users.Navigate to the System tab at the top of the screen.
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